Terms of Service

For VPS‎

NOT allowed to run:

Port Scanning

IP Spoofing

Mass Mailing Spam

Minecraft

Bitcoin Mining

QEMU

Card Servers

Public Streaming

Phishing

Mass Brute Forcing

Any other IO Intensive Scripts

*** We reserve the right to suspend the VPS if theese requirements are not met.

For Hosting

NOT allowed to run:

Mass Mailing Spam

Minecraft

Bitcoin Mining

QEMU

Card Servers

Public Streaming

Phishing

Mass Brute Forcing

Any other IO Intensive Scripts

Other Info

IRC Servers

Yes, IRC servers, clients, and bouncers are allowed in all locations. All IRC actvities are restricted to private, non-commercial use in all locations. Any use of IRC that causes network attacks and/or service disruptions will not be tolerated.

 

Adult Content

Adult-oriented sites, pornography and sex related content are allowed on our VPS and Web Hosting accounts. Child pornography is strictly prohibited.

 

Attempting to hack/crack into someone elses account/server/network

This includes, but is not limited to, brute force or dictionary attacks via FTP, SSH, or any other means of login; using this server as a launchpad to hack into another server, etc. This kind of activity is strictly forbidden.

 

We may Temporarily Shut Down your  VPS
  • If it exceeds 100000 packets per second.
  • If it exceeds 100 simultaneous SMTP conntrack sessions.
  • If it exceeds 8 simultaneous outgoing SSH conntrack sessions.
  • If it spawns over 55000 conntrack sessions
  • If it spawns over 20000 conntrack sessions in UNREPLIED state Avg CPU: Average CPU usage for VPS in % (100% = full 1 core load, 200% = full 2 core load). Averages for 5, 30, 180 and 900 seconds.

*Note that due to the way OpenVZ kernel reports CPU usage, these numbers are not very reliable (it is normal to see erratic output from time to time).

 

About SPAMMING

Any violation of SPAM activities will result in account termination without refund. Newsletters are accepted, but if the IPs you receive gets blacklisted (Spamhaus, Barracuda, etc) it will result in account termination without refund.

 

Paypal Disputes

Please do not create a Paypal dispute in order to get a refund, as this will only make the process longer and will create more work for both – customer and us. Furthermore, initiating a dispute will result in an immediate suspension of all services under your name until the dispute is resolved.

 

Refund Policy

7-Day Money Back Guarantee: Within 7 days since we receive your first payment, we may offer a full refund if your hosting services are terminated instantly. The guarantee does not apply if a client violates the Terms of Service. If the client violates the Terms of Service, we do not offer refunds.

  • Your Balance is non refundable and can only be used for paying services.
  • You only qualify for 7-Day Money Back Guarantee if you’re a new customer that tries our services for the first time. If you previously  had services with us, you are not eligible for the money-back program. You’re also not eligible for a refund if you cumulated more than 50 gb of traffic.
  • We don’t offer any refunds for Dedicated Servers.

DDoS Policy

Inbound/Outbound DDoS Attacks

DDoS is an acronym for Distributed Denial of Service Attack. A type of denial of service attack in which an attacker uses malicious code installed on various computers to attack a single target. An attacker may use this method to have a greater effect on the target than is possible with a single attacking machine.

As a Hostmaze user, you are ultimately responsible for making sure that your account is secured, and that no root kits or viruses are on your server.

If your server at anytime engages in this activity, your account is in violation of this policy.

 

Violations of this policy may result in a range of actions, including:
  • Limits on Account Privileges
  • Account Restriction
  • Account Suspension
  • Assessment of Additional Fees & Surcharges
  • Loss of Preferred Member Status
  • Referral to Law Enforcement
  • Account Termination

General Data Protection Regulation (GDPR)

GDPR Overview

Passed in 2016, the new General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which becomes enforceable on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it.

We support the GDPR and will ensure all Hostmaze services comply with its provisions by May 25, 2018. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it also raises the bar for data protection, security and compliance in the industry.

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